Privacy Policy

{{BUSINESS_NAME}} • Effective {{EFFECTIVE_DATE}}

1. Who We Are

{{BUSINESS_NAME}} is a trade service business located at {{BUSINESS_ADDRESS}} in {{STATE}}. We provide home and commercial repair, maintenance, and installation services. This policy explains how we handle the personal information you share with us when you contact us by phone, text message, or through our website.

2. What Information We Collect

When you request service from us, we may collect:

• Your name and phone number
• Your service address
• A description of the issue you need help with, including urgency and preferred scheduling
• Photos you send us to help describe the problem (for example, a photo of a leak or a broken fixture)
• Your email address, if you provide it
• Payment information when you pay for services

3. How We Collect It

We collect information when you:

• Call our business phone number
• Send us a text message (SMS/MMS)
• Interact with our after-hours SMS assistant, which gathers details about your service request
• Fill out a form on our website
• Communicate with us via email

4. How We Use Your Information

We use your information to:

• Schedule and provide the services you requested
• Prepare quotes and estimates
• Respond to emergencies you report
• Follow up on completed work
• Send you invoices and process payments

We do not use your information for marketing unless you specifically opt in to receive promotional messages from us.

5. SMS Communications

When you call {{BUSINESS_NAME}} after hours, our automated SMS assistant may text you to gather details about your service request so we can respond promptly. By texting us, you agree to receive these messages.

• Standard message and data rates apply.
• Reply STOP at any time to opt out of SMS messages.
• Reply HELP for help.
• We typically send 2–10 messages per service request, depending on the complexity of your issue.
• Your phone number will not be sold or shared with third parties for their marketing purposes.

6. Third Parties We Share Data With

We use a small number of service providers to operate our business. We share only the data each provider needs to perform its function:

• Twilio — delivers and receives text messages and phone calls on our behalf.
• Anthropic — provides the AI that powers our after-hours SMS assistant. Message content is processed to generate responses; Anthropic does not use your data to train its models.
• Stripe — processes payments securely.
• Google Workspace — used for business email and internal record-keeping.

We do not sell your personal information to anyone.

7. Data Retention

We keep your information for the duration of our active business relationship with you, plus a reasonable period afterward for warranty, legal, and accounting purposes. If you request deletion of your data, we will remove it within 30 days, except where we are required by law to retain it.

8. Your Rights

You have the right to:

• Request a copy of the personal information we hold about you
• Request that we correct inaccurate information
• Request that we delete your information
• Opt out of SMS messages at any time by replying STOP

To exercise any of these rights, contact us using the information below.

9. How to Contact Us

If you have questions about this privacy policy or your personal information, contact us at:

{{BUSINESS_NAME}}
{{BUSINESS_ADDRESS}}
{{OWNER_EMAIL}}

10. Changes to This Policy

We may update this policy from time to time. If we make significant changes, we will notify you by posting the updated policy on our website. The effective date at the top of this page will always reflect the most recent revision.

11. Effective Date

This policy is effective as of {{EFFECTIVE_DATE}}.