Stop losing jobs
to your voicemail.
NightLine answers every after-hours call with a live SMS conversation, qualifies the lead, and delivers a morning summary, so you never wake up to a missed opportunity again.
Built for plumbers, electricians, HVAC, and landscapers in midcoast Maine
The Problem
80%
of callers don't leave a voicemail.
They call the next name on the list.
67%
of homeowners hire the first contractor who responds, day or night
$1,200+
average value of an after-hours trade call (emergency service premium included)
Industry surveys of residential service contractors & homeowner hiring studies
How It Works
Four steps. Nothing changes on your end.
Customer calls after hours
They hear a brief, professional greeting. No confusing menu. No dead voicemail box.
NightLine texts in 6 seconds
An SMS goes out from your business number before they can even close the phone app.
AI qualifies the job
Asks what's wrong, gets the address, and requests photos so you show up with the right parts.
You get a morning summary
Every lead in one digest. Emergencies page you the moment they're flagged, any hour.
What Changes
One call. Two completely different outcomes.
Without NightLine
- Phone rings out at 9 pm. No answer.
- Generic voicemail greeting. Customer hears dead air.
- Maybe a message left: no address, no details, no photo.
- Customer calls the next contractor on Google.
- You find out about it (or don't) the next morning.
- Job gone. Potential $800 to $2,000 lost forever.
With NightLine
- Customer calls after hours. Twilio plays a brief greeting.
- NightLine texts back in 6 seconds: "Hi, this is [Business]. What can we help with?"
- AI qualifies the job, collects address, requests photos if needed.
- Emergencies (burst pipe, no heat in winter) page you immediately.
- Non-urgent leads bundled into a clean morning summary.
- You call a warm, qualified lead. Job booked before 8 am.
The Math
How much are missed calls costing you?
Put in your numbers. See what's walking out the door every month.
calls / week
dollars per job
percent (%)
Estimated monthly potential recovered revenue
$6,928
That's roughly 34.8× the monthly cost of NightLine.
Assumes NightLine captures leads that would otherwise go to voicemail (and be lost). Actual results vary by market and response quality.
Pricing
Simple pricing. No surprises.
$499
One-time setup
$199/mo
No contract
- Dedicated local phone number
- Custom greeting for your business
- AI that qualifies leads and collects job details
- Morning digest + emergency alerts
- 30-minute onboarding call, white-glove setup in 48 hours
"Cancel anytime. Pays for itself if it books one job a month."
Email to schedule intro callFAQ
Questions we hear most.
Do I have to change my number?
No. You keep your number. Your customers still see YOUR number when they call. We use call forwarding on your existing line: calls you answer go straight to you; calls you miss forward to NightLine in the background. Takes 60 seconds to set up on your carrier.
What if my customers hate texting a bot?
Most customers don't know it's automated, and most don't care. They called at 9 pm because they have a problem and want help. Getting a fast, professional text from your business number beats silence every time. The messages are friendly and sound like a real person from your shop. If a customer asks to speak to someone, NightLine tells them you'll call first thing in the morning.
How do you handle emergencies?
NightLine looks for emergency keywords: burst pipe, no heat, flooded basement, gas smell, no power, that kind of thing. When it finds one, it pages you immediately by text and email, any hour of the night. You decide whether to call back. Non-urgent jobs wait for the morning summary so your sleep isn't wrecked every time someone needs a new faucet.
What happens during the day when I'm working?
NightLine is after-hours only. During your regular business hours, calls ring straight through to you as they always have. Nothing changes during the day. You set the hours when NightLine takes over, typically evenings, nights, and weekends.
Can I see the messages before they're sent?
You review and approve the conversation flow during onboarding: the greeting, the qualification questions, the tone. After that NightLine handles conversations automatically within those guardrails. Every exchange is logged and included in your morning digest, so nothing is hidden from you.
What if the AI says something wrong?
NightLine doesn't quote prices, make promises, or schedule appointments. It collects information and tells customers you'll be in touch. That keeps your liability near zero. You review every lead before calling back. There's always a human making the final call.
How do I know if this is working?
You get a morning digest every day that shows each conversation from the night before: what the customer said, what NightLine said, the full lead details, and any photos. You'll see exactly what came in overnight. If there's ever a night with zero activity, we check in to make sure everything is running right.
What does the $499 setup fee cover?
Your dedicated local number, a custom greeting recorded for your business, full AI configuration tuned to the kind of work you do, morning digest setup with your preferred delivery method, and a 30-minute onboarding call to walk through everything. Most customers are fully set up within 48 hours of signing up, with full SMS deliverability following carrier approval (typically 2-3 weeks).
What if I want to cancel?
Email us at hello@mynightline.com and it stops. No contract, no cancellation fee, no 30-day notice requirement, no runaround. You keep your number if you want it. We'd rather earn your business every month than trap you into staying.